Shipping & Return Policy

Shipping Policy

Topbackpainrelieftips.com (“we” and “us”) is the operator of (www.lumbarest.com) (“Website”). By placing an order for us Items through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate Items stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Payment for shipping will be collected with the purchase of Spine Pain-5 business days, holidays and weekends not count) Relief Items. This price will be the final price for shipping cost to the customer.

UPS Ground Service for the Continental US States is $12.50 (2-7 business days)

UPS 3 days or USPS Priority on our choice for the Continental US States is $24.50 (3 business days)

All orders to Canada the regular mail (5-12 days) $27.50

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days, and for Canada 5-12 days/

4.2 Transit time Internationally

At this time we did not ship orders in other countries, but in US and Canada only.

4.4 Change Of Delivery Address

Orders placed before 01 PM – EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Lumbarest.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Refund and Returns Policy

Our refund and returns policy lasts 30 days after the purchase date. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

This is list of non-returnable items:

  • Gift cards
  • Discounted or short expiration products
  • Items, that were bought not from us or our authorized resellers
  • Items with obvious signs of use
  • Original factory package including manuals on CD or DVD that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lumbarest.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lumbarest.com and send your item to: Lumbarest.com 605 Louis Dr Ste 502 Warminster, PA 18974.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Lumbarest.com 605 Louis Dr Ste 502 Warminster, PA 18974.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@lumbarest.com for questions related to refunds and returns.